
Moda in Pelle provides several delivery options across the UK, with services primarily handled by EVRi. Customers receive tracking information and a two-hour delivery window on the day of arrival.
Moda in Pelle operates a 28-day return policy for both online and in-store purchases. Items must be returned in an unworn, re-sellable condition with all original packaging and tags intact.
Online orders can be returned for a refund or exchange by post or by visiting any standalone UK store, excluding Fenwick or John Lewis concessions. For returns made by post, the cost of shipping is the responsibility of the customer unless the item is found to be faulty. It is highly recommended to use a tracked service, as the retailer does not accept responsibility for items lost in transit. Refunds are typically processed within 7 to 10 working days once the warehouse receives the returned goods.
Moda in Pelle offers a free Click and Collect service at over 40 retail stores throughout the UK. This allows shoppers to browse the full online collection and have their chosen items delivered to a local branch for pickup.
Orders are generally ready for collection within three to five working days. Once the order arrives at the selected store, the customer will be notified via email or text. Orders must be collected within 10 days of notification, and a valid form of identification along with the order confirmation email is required at the time of pickup.
Moda in Pelle provides a 15% discount for a wide range of essential workers and students in the UK. These savings are designed to support community members and those in education.
Existing customers can earn discounts by sharing the brand with friends or by providing feedback on their recent purchases.
The Moda in Pelle referral programme rewards both the referrer and their friend with a 15% discount code. To participate, users can log into their account and enter a friend's email address in the referral section. Once the friend places their first order using the provided link, the original customer receives their own 15% discount for a future purchase. Additionally, customers who leave a product review on the verified review platform used by the brand can receive a 10% discount to use on their next order.
Moda in Pelle supports a range of payment methods including major credit and debit cards, PayPal, and Amazon Pay. For customers who prefer to split the cost of their purchase, the brand offers financing through Klarna.